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Customer Service and Support
Fueling Business Growth by Transforming Your Approach to Customer Service Manufacturers are great at building things....
Training and People Development
While technical skills can make someone a good engineer, it takes a mastery of soft skills...
Customer Service and Support
You already know how important great customer service is to your business. However, it’s just as...
Customer Service and Support
How often is your service team face-to-face with a customer? Are you maximizing the value of...
B2B Sales and Marketing
Over the years, sales professionals have developed a wide variety of techniques, styles, approaches and strategies...
B2B Sales and Marketing
What if you had a formula for building long-lasting client relationships? Relationships in which important clients...
B2B Sales and Marketing
In today’s sales environment, your buyers have access to more information than ever before. So it...
News
Thanks to its sensible focus on diagnosing potential customer problems and then proposing product- and...
B2B Sales and Marketing
Does your relationship with customers tend to be transactional? Focused primarily on providing helpful services or...
Customer Service and Support
Customer Service Training for Field Service Technicians & Engineers Do your field service personnel find themselves...
B2B Sales and Marketing
Today’s topic: Insight selling. But first, let’s take a quick look back at how the world...
Total Customer Focus
Carlos Gomez, Regional Services Director for North America at Digital Solutions, a division of Baker Hughes,...