De-escalating Difficult Situations with Customers

Free checklist provides important, effective communication tips

Ever encounter a situation where you needed to de-escalate an issue with a customer? Perhaps even a pressure-packed encounter where emotions are running high?

If you answered, “Of course,” then we should talk about TAUC.

The acronym sounds a little bit like “talk,” but it’s about both talking and listening in specific ways that unlock proven pathways to problem solving. The TAUC model provides a relatively simple communication framework that is highly effective at resolving the customer’s issue, restoring their confidence as quickly as possible and maintaining excellent relationships.

We explain the entire strategy in a quick, downloadable checklist that you can share with engineers or technicians in the field, or anyone on your team whose duties involve customer service and, ultimately, customer success!

De-escalating Difficult Situations with Customers
What Users Are Saying
"Total Customer Focus™ has been uniquely designed to help companies to really embed new behaviors and skill sets within a company’s customer interfacing teams. TCF will set up the culture you need to develop long lasting Trusted Business Partner relationships."

Tony Nazzaro, former VP Customer Service at ASML

Download The TAUC De-Escalation Strategy Checklist
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Want to effectively communicate with your customers during intense pressure situations?