Transform your business relationships
Experiential customer relationship training will take your global service and sales teams to new heights
Choose One of Our Proven Programs
Select the business relationships and results you want to improve today.
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Service Training
A complete, powerful service and sales relationship skill set for your front lines.Get Details + -
Sales Training
An unstoppable path to trusted business partner status with key executives at your top accounts.Get Details + -
Strategic Account Alignment™
Align your approach with customer goals and generate more business.Get Details +
"Total Customer Focus™ has been uniquely designed to help companies to really embed new behaviors and skill sets within a company’s customer interfacing teams. TCF will set up the culture you need to develop long lasting Trusted Business Partner relationships."
Tony Nazzaro, former VP Customer Service at ASML
"ST people come into the program with a strong knowledge of and commitment to the customer. However, the program experience forces people to think outside their own area and across the customer and ST’s global organization. For me this is the biggest benefit from the program: the alignment and commitment of people."
Guy, Former Program Manager and Head of the Institute of Sales and Marketing at STMicroelectronics
A Proven Process to Generate the Business Results You Need
We set the industry standard for effective, behavior-changing training. You get maximum value for your training investment with our proven client success process and turnkey global deployment.
$
450
MService generated revenue opportunities
14
KHours of customer escalations avoided
28
KHours of employee bandwidth improvements
$
60
MCost savings
Trusted by the world's largest organizations
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Start Transforming Your Business Relationships Today
Contact us to learn how experiential customer relationship training can change the way you do business.
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