Leadership Training That Builds Strong Teams and Delivers Better Results

常見問題解答

• Why should my company invest in a leadership training program?

  Clients invest in leadership training programs for many reasons, including to:

  • Improve team and organizational performance by strengthening how leaders guide, support and hold people accountable.
  • Increase employee engagement and retention, reducing turnover and its impact on performance.
  • Drive more consistent execution by aligning how leaders communicate, make decisions and manage across teams.
  • Build a stronger leadership pipeline and develop talent from within the organization.Improve cross-functional alignment and
  • accelerate execution in complex environments.Equip leaders to navigate change, pressure and difficult situations with
  • confidence and clarity.
  • 还有更多

  We believe a customer-centric culture creates its own success, and companies in technical industries that emphasize relationship skills in their leadership approach are going to be the most resilient, long-term winners.

• How are leadership training programs structured?

  全球合作伙伴培训的最终目标是培养和发展学员的人际交往技能。我们的课程大量采用面对面和虚拟（小组网络研讨会）两种形式的实时互动体验。

  混合式课程通常包含面对面的现场工作坊、实时互动辅导网络研讨会、通过在线学习模块进行的自主学习以及实地考察。这种精心设计的课程安排，加上评估和认证体系，几乎可以确保新行为的养成。

  为了适应您的员工日程安排，我们提供仅包含研讨会和完全虚拟的课程，课程内容相同，均以技能为基础，并辅以在线学习和实地工作。

• 典型的课程时长是多久？

  培训计划的实际培训时间可从 6 小时到 40 小时不等，可以在一天内完成，也可以在 3 到 4 个月内分多次进行。

• 培训团体有多大？

  考虑到互动性以及成本和个性化关注之间的平衡，工作坊的最佳人数为 12 至 15 人。如有需要，我们也可以安排人数更少的团队。

  由讲师指导的网络研讨会每节课大约有六名参与者，因此，对于一个典型的培训小组，可能会安排多节网络研讨会。

  我们将根据您目标参与者的所在地和时间安排，帮助您确定最有效的覆盖方式。

• How do you “customize” the leadership training programs? Who owns the customizations?

  GPT 程序可以通过以下三种不同的方式进行定制：

  组装： While some of GPT’s popular programs are turnkey, your customized program can also be assembled from GPT’s wide portfolio of proven training modules, which fit together like bricks and are routinely updated to keep them aligned with current best practices in instructional design. Our early conversations and assembly process ensure the training program aligns with the skills and business outcomes you’re targeting.

  培训项目及相关知识产权（IP）仍为 Global Partners Training 的专属财产。

  角色扮演： 为了确保学员在安全的环境中进行练习，并帮助他们做好在工作中尝试新技能的准备，GPT 采用角色扮演和案例研究，这些内容均根据对您团队关键成员的访谈定制编写。我们的共同目标是：

  • Immediate relevance for participants. Your company’s industry niche, products, customers, sales and service structure and culture are unique. Live experiences are designed to simulate frequently faced, high-impact situations using familiar company names, job titles, status differences, emotional postures, etc., so participants are practicing skills they can use right away in their jobs. Even though participants initially practice these skills in fictitious scenarios, they build the muscle memory to handle any real-world challenges.
  • Focus on desired business outcomes. Your company goals and training priorities are incorporated into the scenarios we select for cases and role plays, as well as the objectives set for participants. For example, a program prioritizing leadership approaches will be written quite differently from a program aimed at new revenue generation. Regardless of primary emphasis, leadership training typically yields positive outcomes in multiple areas.

  定制案例研究和角色扮演将成为客户的财产，不会与其他客户使用或共享。

  现场工作： In long-form programs, participants are required to try their new skills on the job and report back about their experiences orally and in writing (e.g., What did you try that was different? How did your counterpart(s) respond differently than usual? What opportunities were generated?). In shorter programs, participants create SMART action plans, setting them up to try their new skills immediately in a more self-directed manner.

• 该计划在哪里提供以及提供哪些语言？

  全球合作伙伴培训公司在大多数主要工业化国家和地区拥有超过150名经验丰富、资质合格的本地培训师，并在50多个国家开展过培训。为了最大限度地降低成本，我们通常在您当地的公司办公场所或当地的异地会议中心提供面对面的研讨会。

  在线辅导课程通常在 Teams 平台上进行，需要网络连接。建议开启视频以获得更好的互动效果。通过 Carli® 应用（桌面版或移动版）提供的数字课程内容也需要网络连接。

  研讨会和网络研讨会由会说当地语言并熟悉当地文化的主持人以参与者的当地商业语言进行主持。

  节目资料，包括演示文稿、视频、印刷版和电子版材料，默认提供英文版本。节目可提供全部或部分翻译服务，但需额外付费。

• 该计划如何得到技术支持？

  项目参与者可以使用我们定制的 Carli® 应用，该应用目前由一家位列培训行业前 20 强的平台公司提供支持。参与者可以通过桌面和移动应用（iPhone 和 Android）查看培训项目进度、访问在线学习模块和其他学习资源、选择网络研讨会以及使用其他功能。如果您的项目部署了该应用，则至少包含六个月的使用权限。

  After completing a training program, alumni are invited to access MyGPT, a digital hub where they will find helpful support tools, reminder cards, articles of interest, videos, special events and other resources to keep their knowledge accessible and their skills current.

• 您如何处理培训后勤问题？

  Global Partners Training is equipped to handle complete program management for training on a global basis, from booking training venues and scheduling to emailing invitations and reminders. We strive to work seamlessly with your in-house resources, corporate university and travel department to minimize costs and deliver the best possible training experience for participants.

• What does Global Partners Training do to ensure the training works?

  To heighten your chances of training success, Global Partners Training maintains rigorous certification standards — a combination of program attendance, demonstration of skills, completion of key exercises and oral presentation of a final written case report. While certification is a meaningful achievement for participants — who can proudly display their colorful certificate — Global Partners Training focuses on certification rate as the ultimate quality metric for our team’s performance.

  Relationship training is often more difficult and uncomfortable for participants than technical training, and our programs may involve many steps. If participants are getting certified at a high rate, we can be sure our facilitators have connected well with your participants, encouraged them to follow through on attendance and assignments and drawn out their best efforts. We can be confident that participants have not only gained new knowledge and skills, but are actively applying them on the job — ensuring your company realizes the intended benefits of the training program.

  Our clients also play an important role in delivering quality training. We’ve found that participant engagement and high certification rates depend on strong support from top management and local supervisors, and we’ll work with you to build that accountability network so everyone benefits.

• 我们如何知道培训是否有效？

  Global Partners Training is an innovator when it comes to ensuring skill adoption and achievement of desired business outcomes. For more information, please check out our webpage on 已验证的行为改变.

  After each training program, we will hold an executive briefing with you to discuss the results of the program, including evaluations from the participants, skill adoption progress (e.g., how frequently participants are taking desired actions) and qualitative and quantitative business outcomes (e.g., reduced escalations, new revenue opportunities, favorable comments from direct reports).

• 该计划的费用是多少？

  Global Partners Training strives to keep your total cost as low as possible while delivering a complete, transformative program that yields business value far exceeding the cost of the training.

  我们将与您共同探讨，找到符合您的预算和培训安排的课程时长和形式。费用将在初步咨询后报价，以便我们了解您的课程目标和需求。

• 我公司有培训资源。 我们可以在内部提供该计划吗？

  是的，Global Partners Training 提供培训师培训项目，并提供持续支持。虽然大多数客户更倾向于灵活的交钥匙外包解决方案，但如果贵公司拥有经验丰富的培训师且人手充裕，并且您准备好对培训项目做出长期承诺，那么内部培训也是一个不错的选择。

  We will certify your trainers on the program and provide ongoing support and updates. Technology, e-learning and measurement systems may also be included. Please contact us if you’re interested in exploring this option.