We start by interviewing key team members to fully understand your business objectives, your company culture, your overall industry landscape and exactly what you are seeking to accomplish with your training.
Once we understand your challenges and opportunities, we tailor a training program (featuring interactive case studies and role play exercises customized to your company goals and employee roles) to target exactly what you want to achieve.
It takes more than one day to change behaviors. Behaviors learned in face-to-face workshops are reinforced by e-learning, in-the-field action plans, live interactive webinars and optional personal coaching. Participants share insights about tools they’ve tried and results they’ve achieved with customers; facilitators and peers provide motivation and support to keep applying skills on the job with impact.
Designed to transform your employees’ relationships with your customers, each training program includes certification criteria requiring participants to apply their news skills on the job and describe the business results. Post-certification, your team members are equipped and motivated to take ongoing actions that positively impact customer relationships and business results.
We take a baseline measurement at the start of each program that shows how effectively your employees are using a specific skill, and then track their improvement as the program progresses. Once the formal program concludes, each participant generates a case report demonstrating how using the tools contributed to actual business results. You get quantitative and qualitative reporting that details how your people are applying their new skills to achieve your desired business outcomes.
Just because your training has ended doesn’t mean our partnership has. Businesses and their unique goals change all the time. As yours evolve, we’ll help you stay current with ongoing reassessments, situational programming and new certifications based on the future you want to create with your teams.
Our blended sequence of intensive face-to-face workshops, online interactive coaching sessions and e-learning support virtually guarantees adoption of critical interpersonal skills that will set your company apart.
Customized to your employees’ roles and your company’s goals, our proven programs deliver engagement and hard business results. Our unique measurement system captures both skill acquisition and the business impact of your program to ensure that it achieves your objectives.
Adept at managing global rollouts, our team of experienced industry executives delivers consistent training results worldwide on a turnkey basis by adapting to local languages and cultures.