Training Programs

Elevate the way you do business with our experiential customer relationship training
Elevate the way you do business with our experiential customer relationship training

Choose One of Our Proven Programs

Select the business relationships and results you want to improve today.

Our Process Ensures Results!

From comprehensive Preparation, Customization and Embedding to Certification and Measurement and Follow-Up, our proven training programs engage all your team members in learning and using valuable new relationship-building skills that move the needle with all of your customers.
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We start by interviewing key team members to fully understand your business objectives, your company culture, your overall industry landscape and exactly what you are seeking to accomplish with your training.

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Once we understand your challenges and opportunities, we tailor a training program (featuring interactive case studies and role play exercises customized to your company goals and employee roles) to target exactly what you want to achieve.

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It takes more than one day to change behaviors. Behaviors learned in face-to-face workshops are reinforced by e-learning, in-the-field action plans, live interactive webinars and optional personal coaching. Participants share insights about tools they’ve tried and results they’ve achieved with customers; facilitators and peers provide motivation and support to keep applying skills on the job with impact.

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Designed to transform your employees’ relationships with your customers, each training program includes certification criteria requiring participants to apply their news skills on the job and describe the business results. Post-certification, your team members are equipped and motivated to take ongoing actions that positively impact customer relationships and business results.

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We take a baseline measurement at the start of each program that shows how effectively your employees are using a specific skill, and then track their improvement as the program progresses. Once the formal program concludes, each participant generates a case report demonstrating how using the tools contributed to actual business results. You get quantitative and qualitative reporting that details how your people are applying their new skills to achieve your desired business outcomes.

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Post-Training Support

Just because your training has ended doesn’t mean our partnership has. Businesses and their unique goals change all the time. As yours evolve, we’ll help you stay current with ongoing reassessments, situational programming and new certifications based on the future you want to create with your teams.

Interpersonal skills with a business edge

Our blended sequence of intensive face-to-face workshops, online interactive coaching sessions and e-learning support virtually guarantees adoption of critical interpersonal skills that will set your company apart.

Customized to your employees’ roles and your company’s goals, our proven programs deliver engagement and hard business results. Our unique measurement system captures both skill acquisition and the business impact of your program to ensure that it achieves your objectives.

Adept at managing global rollouts, our team of experienced industry executives delivers consistent training results worldwide on a turnkey basis by adapting to local languages and cultures.

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What Users Are Saying

"Total Customer Focus™ has been uniquely designed to help companies to really embed new behaviors and skill sets within a company’s customer interfacing teams. TCF will set up the culture you need to develop long lasting Trusted Business Partner relationships."

Tony Nazzaro, former VP Customer Service at ASML

ASML case study

Start Transforming Your Business Relationships Today

Contact us to learn how experiential customer relationship training can change the way you do business.
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