In the mid-2000s, Paul Hesselschwerdt and Fabrizio Battaglia developed Total Customer Focus™, a program that empowered a top multinational semiconductor company to fundamentally change their culture and way of working with their most important customers. Since then, we’ve grown our program portfolio to include Engaging Up™ and Strategic Account Alignment™, and adapted and expanded our programs to the languages and cultures of more than 40 countries. Furthermore, we’ve refined our core curriculum to meet the needs of top companies in an ever-evolving industrial landscape.
As the technology industry migrates to X-as-a-Service, servitization and customer success business models, our metrics-proven training programs, highly experienced global team, and customized approach make Global Partners Training uniquely capable of delivering global workforce alignment around your critical sales and service objectives.
And our original client? Among other things, we enabled them to reduce their annual out-of-control escalation costs by $6.5 million, and we continue to closely work with them to maintain their position as a leader in their industry.