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Customer Service and Support
B2B Sales Trends that Put the Customer First | 2022
Welcome to 2022. Most of the conventional wisdom about how to succeed in sales still has significant value. But today.
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Customer Service and Support
Are You Leveraging the Relationship Equity of Your Service People?
I love to tell the story of the sales account manager and the field service manager.
Customer Service and Support
The most difficult Total Customer Focus™ skill (and possibly the most important one)
A key element of Global Partners Training’s Total Customer Focus™ program is a pre- and post-training.
Customer Service and Support
New Studies Indicate That the Role of Service Engineers as Trusted Partners is More Important Than Ever
As companies move forward with implementing new digital service technologies, they are encountering fundamental questions about.
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Customer Service and Support
How Digital Transformation and the Covid Pandemic are Driving the Need for New Customer Relationship Skills
Field service and technical support organizations have been going through a digital transformation long before the.
Customer Service and Support
14 Ways to Build a Customer-Centric Culture [and How it Can Boost Your Bottom Line]
Is your organization sufficiently customer-centric? Spoiler alert: If you are pausing to reflect on what this.
Customer Service and Support
Help Your Service Teams Adapt to the New Normal
Since the start of the COVID-19 pandemic we have been consistently hearing the same messages.
Customer Service and Support
The New Normal for Service Leaders: Retaining and building customer relationships in an increasingly virtual world
By now it’s clear to business leaders that service delivery has been transformed by the.
Customer Service and Support
Discovering the Virtues of Virtual Training, A Case Study
Virtual instructor-led training has been growing long before the onset of the COVID-19 pandemic. According.
Customer Service and Support
4 Future-Focused Actions to Transform Service Delivery at Your Organization
The idea of “service delivery” as we know it is in transition, with many forward-thinking.
Customer Service and Support
New Field Service KPI: How Well Are You Optimizing Your Customer Relationships?
The list of field service KPIs seems to get longer every year. Many of them are.
Customer Service and Support
Customer Experience Training — What It Is and Why You Need It
What does the term “customer experience” mean to you? Though it is a challenging concept.
Total Customer Focus
The Perfect Captain for the Perfect Storm
People followed Churchill for his charisma. He knew where he was heading even when he didn’t.
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