KANO Analysis Tool

With the KANO Analysis Tool, you will be able to further ‘drill down’ in Customer needs areas in order to identify needs that can be used to differentiate your company from competitors. The tool will enable you to identify and address not only basic needs like quality, on time delivery and price, but also those needs that you can address better than competitors (More Is Better) and ultimately Customer needs that no other supplier has met (delighters).

Complete the form on this page to download this tool.