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Total Customer Focus
Question: What does the term “customer experience” mean to you? Though it is a challenging concept...
Total Customer Focus
Over the last few years, we have seen companies expand their thinking about revenue growth to...
Customer Service and Support
Customer service is more important than ever. This means embedding next-generation customer service best practices into...
Customer Service and Support
Wouldn’t it be great if there was a way to strengthen your company’s relationships with your...
Customer Service and Support
The New Normal is forcing everyone to adopt new behaviors for interacting with people. Behaviors that...
Customer Service and Support
It's interesting to note that as much as we disliked certain types of face-to-face meetings, the...
Customer Service and Support
The adoption of new digital technologies like Augmented Reality and Virtual Reality is having a huge...
Customer Service and Support
In recent articles we have been examining the changing roles of technical service people. We noted...
Customer Service and Support
Today’s billion-dollar question: What is “customer success” and why is everybody talking about it? We know...
Customer Service and Support
Do you remember Jean Luc Picard, Captain of the Starship Enterprise? Picard was famous for the...
Customer Service and Support
I love to tell the story of the sales account manager and the field service manager...
Customer Service and Support
A key element of Global Partners Training’s Total Customer Focus™ program is a pre- and post-training...