A recent Economist report on the importance of continuous learning revealed a number of interesting insights. It is fairly well…
This 30-minute, interview-style webinar was recorded on April 3, 2019, and is available for viewing at the speed of your…
Service people need soft skills training to close the skills gap, add a human element to their interactions, and delight customers…
As part of our on-going series on generating business results with Total Customer Focus (TCF), we wanted to present the…
On 19-21 October 2015, Global Partners will be sponsoring and attending the Field Service Europe 2015 conference in Amsterdam. This conference started in…
We were recently attending a conference for Field Service professionals and were asked, “How do you measure and impact customer…
What’s preventing organizations from helping customers capture value and drive more revenue and profit for their own businesses at the…
Over the past few weeks my Global Partners colleagues and I have met with hundreds of service and support managers…
For years, companies with service organizations have realized the potential opportunity of using their service people to develop business. Service…
Forrester Research indicates that only about 1 in 8 executives consider their discussion with a sales person valuable.[1] Engaging Executives with the…