Global Partners Training Secures Private Investment, Adds Digital Expertise
In NewsFOR IMMEDIATE RELEASE: Cambridge, MA, USA – October 18, 2018 – Global Partners LLC, dba Global Partners Training (GPT), a…
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Technical Skills are No Longer Enough for Service Organizations
In Customer Service and Support, High TechnologyA recent Economist report on the importance of continuous learning revealed a number of interesting insights. It is fairly well…
4 Steps to Executing a Capture Plan that Makes (not Breaks) Global Companies
In Strategic Account ManagementCapture Teams are multi-functional, cross organizational teams, focused on achieving a single business development objective. Because they are singularly focused, they…
The 1 Metric you Need to Create a Differentiated Customer Experience
In Customer Service and SupportWe were recently attending a conference for Field Service professionals and were asked, “How do you measure and impact customer…
10 Surprising Stats About Strategic Account Management (SAM) Plans
In Strategic Account ManagementThe 80/20 rule, or Pareto Principle, is a reason why many companies have a Strategic Account Management (SAM) program: They want to…
5 Nagging Questions About Engaging with CXOs
In B2B Sales and Marketing, Healthcare53% of Executives say they differentiate suppliers on the basis of the relationship they have with the supplier’s account managers. [1] 88% of…
You Need More than Soft Skills Training to Develop Customer Service Skills
In Customer Service and Support, Total Customer FocusService people need soft skills training to close the skills gap, add a human element to their interactions, and delight customers…
Why Achieving Global Alignment is the #1 Challenge for Strategic Account Managers
In Strategic Account ManagementGlobal Partners conducted a webinar on Strategic Account Management, which was attended by Account Managers from across a broad range…
To engage with Executives, start with what you do know
In B2B Sales and MarketingAt Global Partners, one of the challenges we often hear from account executives when they first start trying to engage with executives…
3 Ways Field Service can find Value for Customers
In Customer Service and Support, High Technology, Industrial, Total Customer FocusOn 19-21 October 2015, Global Partners will be sponsoring and attending the Field Service Europe 2015 conference in Amsterdam. This conference started in…