Intervención de servicio realizada… ¡espera! ¿Me he dejado la billetera?
In Customer Service and SupportLa mayoría de los gurús del servicio al cliente que participan en nuestros talleres de Total Customer Focus™ provienen de…
18
Sep
Articles
18
Sep
Client visit done: But have you left your wallet?
In Customer Service and SupportMost customer service gurus who participate in our Total Customer Focus™ workshops come from a distinct type. Quiet. Focused. Observant….
01
Apr
Technical Skills are No Longer Enough for Service Organizations
In Customer Service and Support, High TechnologyA recent Economist report on the importance of continuous learning revealed a number of interesting insights. It is fairly well…
15
Mar
Becoming Customer Focused: The Field Service Opportunity
In News, Total Customer FocusThis 30-minute, interview-style webinar was recorded on April 3, 2019, and is available for viewing at the speed of your…
01
Mar
You Need More than Soft Skills Training to Develop Customer Service Skills
In Customer Service and Support, Total Customer FocusService people need soft skills training to close the skills gap, add a human element to their interactions, and delight customers…
15
Feb
Unleashing the Revenue Generating Power of your Technical Service Organization
In Customer Service and Support, Total Customer Focus, Training and People DevelopmentAs part of our on-going series on generating business results with Total Customer Focus (TCF), we wanted to present the…
01
Feb
3 Ways Field Service can find Value for Customers
In Customer Service and Support, High Technology, Industrial, Total Customer FocusOn 19-21 October 2015, Global Partners will be sponsoring and attending the Field Service Europe 2015 conference in Amsterdam. This conference started in…
15
Jan
The 1 Metric you Need to Create a Differentiated Customer Experience
In Customer Service and SupportWe were recently attending a conference for Field Service professionals and were asked, “How do you measure and impact customer…
01
Jan
Customer Service is not Sales. Keep it that way.
In Customer Service and Support, High Technology, Total Customer FocusWhat’s preventing organizations from helping customers capture value and drive more revenue and profit for their own businesses at the…
15
Dec
4 Key Trends for Service and Support Organizations
In Customer Service and Support, High Technology, IndustrialOver the past few weeks my Global Partners colleagues and I have met with hundreds of service and support managers…