Service providers are trained to respond to customer needs. Experienced specialists of services ranging from waste collectors to Ferrari repairmen…
Los proveedores de servicios están entrenados para responder a las necesidades de los clientes. Especialistas experimentados del sector servicios, que…
La mayoría de los gurús del servicio al cliente que participan en nuestros talleres de Total Customer Focus™ provienen de…
Most customer service gurus who participate in our Total Customer Focus™ workshops come from a distinct type. Quiet. Focused. Observant….
A recent Economist report on the importance of continuous learning revealed a number of interesting insights. It is fairly well…
This 30-minute, interview-style webinar was recorded on April 3, 2019, and is available for viewing at the speed of your…
Service people need soft skills training to close the skills gap, add a human element to their interactions, and delight customers…
As part of our on-going series on generating business results with Total Customer Focus (TCF), we wanted to present the…
On 19-21 October 2015, Global Partners will be sponsoring and attending the Field Service Europe 2015 conference in Amsterdam. This conference started in…
We were recently attending a conference for Field Service professionals and were asked, “How do you measure and impact customer…