Are You a Training ‘Tourist’?
In Training and People DevelopmentFor people who frequent fitness centers, the end of March is a special occasion. Not only does it mark the end…
09
Apr
Articles
09
Apr
Global Partners Training Adds Digital Micro-learning with Carli™ App
In NewsGlobal Partners Training is pleased to announce the release of its new digital Micro-learning capabilities deployed via Carli™ app, a…
15
Mar
Becoming Customer Focused: The Field Service Opportunity
In News, Total Customer FocusThis 30-minute, interview-style webinar was recorded on April 3, 2019, and is available for viewing at the speed of your…
18
Oct
Global Partners Training Secures Private Investment, Adds Digital Expertise
In NewsFOR IMMEDIATE RELEASE: Cambridge, MA, USA – October 18, 2018 – Global Partners LLC, dba Global Partners Training (GPT), a…
25
Sep
Technical Skills are No Longer Enough for Service Organizations
In Customer Service and Support, High TechnologyA recent Economist report on the importance of continuous learning revealed a number of interesting insights. It is fairly well…
24
Sep
4 Steps to Executing a Capture Plan that Makes (not Breaks) Global Companies
In Strategic Account ManagementCapture Teams are multi-functional, cross organizational teams, focused on achieving a single business development objective. Because they are singularly focused, they…
22
Sep
The 1 Metric you Need to Create a Differentiated Customer Experience
In Customer Service and SupportWe were recently attending a conference for Field Service professionals and were asked, “How do you measure and impact customer…
21
Sep
10 Surprising Stats About Strategic Account Management (SAM) Plans
In Strategic Account ManagementThe 80/20 rule, or Pareto Principle, is a reason why many companies have a Strategic Account Management (SAM) program: They want to…
20
Sep
5 Nagging Questions About Engaging with CXOs
In B2B Sales and Marketing, Healthcare53% of Executives say they differentiate suppliers on the basis of the relationship they have with the supplier’s account managers. [1] 88% of…
19
Sep
You Need More than Soft Skills Training to Develop Customer Service Skills
In Customer Service and Support, Total Customer FocusService people need soft skills training to close the skills gap, add a human element to their interactions, and delight customers…