About Us

About Us

Our Story

When organizations come to Global Partners Training (GPT), it’s often because something critical isn’t working as it should. Service teams are under pressure. Sales and support operate in silos. Customer relationships feel strained or reactive. Leaders are looking for more than a temporary fix — they want lasting impact.

Since 1990, GPT has partnered with global companies across industries — Semiconductor equipment, Medical technology, Industrial manufacturing, Telecommunications, and Shared Services Organizations of all types— to strengthen their essential internal and customer-facing capabilities. We offer a complete and customizable portfolio of programs covering all dimensions of Service for frontline staff, managers, and executives that build practical skills, align global teams, and deliver measurable business results.

Our approach is rooted in Validated Behavior Change, a methodology we have innovated that enables validation of new skill adoption with large training populations almost as if the training were conducted one-on-one.

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Our Leadership

Fabrizio Battaglia

Milan, Italy Fabrizio is an engaging facilitator with a strong passion for linking learning and meas

Fabrizio Battaglia

Partner

Fabrizio Battaglia

Partner

Milan, Italy

Fabrizio is an engaging facilitator with a strong passion for linking learning and measurable performance.

He facilitates workshops, coaches and speaks with passion in various international conferences. He is an executive partner of Global Partners, a global training company with impactful personal development methodologies for technical service and sales people: "You learn how to drive a car and never forget. Why can’t business training have the same impact? "

Native French and Italian speaker, with working experience in more than 20 countries he is naturally at ease in multicultural environments. His scientific background (Ecole Centrale) and his INSEAD -Tsinghua Executive MBA allow him to easily grasp the broad challenges of today’s fast evolving Industry.

Fabrizio also holds several certifications in the area of coaching and management development.

Earlier in his life, Fabrizio has collaborated with STMicroelectronics for 12 years. First in the US, as a product engineer, before moving to France for the Corporate University where he developed many programs including an international Master of Science in Microelectronics with renowned French Schools (Ecoles des Mines / Centrale). He also spent 7 years in Singapore where he headed the Institute of Sales and Marketing for ST, before coming back to Europe.

Happily married, father of two, he shares his time between south west of France and north of Italy where he loves spending time with his family in the beautiful region of Brianza.

Ozzie Ayscue

Cambridge, MA • San Francisco, CA, USA Ozzie is a growth-minded investor and business executive wh

Ozzie Ayscue

Partner

Ozzie Ayscue

Partner

Cambridge, MA • San Francisco, CA, USA

Ozzie is a growth-minded investor and business executive who began his career in Corporate Finance at Morgan Stanley in New York. He has held founding and owner/executive roles with companies in a wide variety of B2B and consumer industries including technology managed services, direct marketing, tourism marketing, beverage logistics and publishing, with an overarching theme of bringing businesses into the digital age and raising the bar on quality, customer service and profitability. At Global Partners Training Ozzie spearheads digital and other global growth initiatives.

A North Carolina native and graduate of Stanford Business School, UNC-Chapel Hill and Phillips Exeter Academy, Ozzie currently lives in Seacoast New Hampshire - Boston area (mostly) and San Francisco (occasionally). He has taught at the Peter T. Paul School of Business and Economics at the University of New Hampshire, coached a lot of youth sports and is an avid cyclist, kayaker and tennis player. He has served many non-profits as an active board member, including The American Independence Museum.

Fabrice Guerrier

Milan, Italy Fabrice holds a Master of Sciences from UCA (France) and an MBA from ESA Business Schoo

Fabrice Guerrier

Senior Principal

Fabrice Guerrier

Senior Principal

Milan, Italy

Fabrice holds a Master of Sciences from UCA (France) and an MBA from ESA Business School (France). He started his carrer in the Learning & Development field occupying for 7 years several positions in the Corporate University of a large multinational company in USA and in France, dealing with management and interpersonal skills programs. Then he moved to “the field of operations” for 15 years and held various functions with STMicroelectronics in France and in Italy as Project Manager and as Marketing Director of Microprocessors products. Serving the tough challenges of the competitive Automotive market, he grew his experience and passion for supporting demanding customers, everywhere from China to US, and from Korea and Japan to Europe. His assignments called for numerous on-site missions hence his readiness for handling complex situations in multicultural environments.

Fabrice joined Global Partners Training for its amazing genes in People Development and Customer Centricity. He develops and delivers training programs and gladly shares his experiences while always keeping the open spirit of a continuous learner.

Paul Hesselschwerdt

Massachusetts, USA While officially retired as a partner to pursue family and personal interests, Pa

Paul Hesselschwerdt

Founder and Partner Emeritus

Paul Hesselschwerdt

Founder and Partner Emeritus

Massachusetts, USA

While officially retired as a partner to pursue family and personal interests, Paul continues to advise and write articles and book reviews on behalf of Global Partners Training. We continue to benefit from and very much appreciate his experience and wisdom.

Paul has been a senior executive in consulting and industry for more than 20 years. He has worked with companies in the Americas, Europe and Asia. Together with the Global Partners team, he has designed and implemented programs in leadership, management development, sales and marketing, and project management across a range of industries, including pharmaceuticals, biotech, retail, chemicals, consumer products, electronics and high technology. Paul’s career began in finance and accounting and half of his professional life has been as a Finance Director and Chief Financial Officer for industrial, life sciences and global media companies.

Paul also leads Global Partners’ Community of Practice in Business Acumen, where he combines his diverse experience in the financial world with his consulting and training know-how to enable clients to improve their business results significantly and sustainably. Paul is a frequent conference speaker and published author on a number of areas, including Business Acumen, Lean Six Sigma and sales and marketing.

Paul is a graduate of Boston University and Babson College. He is passionate about people, Holland, music and travel.

Alicia Hurd

New Hampshire, USA Alicia has over 12 years of corporate experience in medical software in client se

Alicia Hurd

Operations

Alicia Hurd

Operations

New Hampshire, USA

Alicia has over 12 years of corporate experience in medical software in client services, sales, and quality testing. She brings this perspective to the operations of Global Partners Training, where she is focused on scheduling, reporting, and business development. Alicia holds a degree in Biology from Salve Regina University. She enjoys kayaking and hiking everywhere she goes, but can most often be found in the White Mountains of New Hampshire.

Janelle Woodfall

Massachusetts, USA

Janelle Woodfall

Account Management

Janelle Woodfall

Account Management

Massachusetts, USA

Jeff Powers

California, USA Jeff has spent his career working with small businesses that want to grow. He has he

Jeff Powers

Marketing

Jeff Powers

Marketing

California, USA

Jeff has spent his career working with small businesses that want to grow. He has helped companies set up sales and marketing systems, finance and operations processes, and isn't afraid to get involved in day-to-day execution when needed. At Global Partners Training, Jeff is supporting in a number of areas that will enable GPT to achieve its next level of growth like new business development initiatives, implementing new systems to improve global operations, and helping to better deliver measurable results to clients. Jeff spent time studying abroad in Italy, which gave him an appreciation for other cultures and the desire to travel and learn about new places. He has also volunteered extensively with a local non-profit that provides free English language tutoring to non-native English speakers. Jeff graduated from the University of Connecticut and earned an MBA in Entrepreneurship at Babson.

Our Global Team

With facilitators based throughout the Americas, Europe, Asia, the Middle East and Australia, we bring consistency and quality to every corner of the world. And it’s not just about geography. Our facilitators understand the local language, customs, and nuances that shape how people communicate and learn.

That cultural fluency is key to delivering training that resonates. Behind the scenes, a dedicated core team designs and coordinates our programs, while our experienced facilitators bring our pragmatic programs to life in the real world. The result is a globally aligned team that delivers high-impact, behavior-changing training no matter where your people are.

40

+

Courses

11

Facilitation languages

41

Countries served

110

+

Client partners

Testimonials

"The biggest improvement in my day-to-day, as a result of this training, has been a reduction of stress. Time management and goal setting/prioritization has allowed me to recognize which parts of my job are taking up unnecessary mental bandwidth. The goals/tasks that stressed me out before were making it more difficult for me to work with employees when they are having issues. I have found myself being more patient and composed because I have let go of a lot of time-eating and stress-inducing tasks."

Supervisor

"Applying Supervisors Training tools improved my leadership skills, built trust and respect, and boosted confidence. The senior mechanic felt valued, enhancing his job satisfaction and skills. The team benefited from better cohesion,communication, and motivation. The company saw better production yields,reduced downtime, proactive maintenance culture, and a positive work environment. Tangible benefits included consistent output and operational efficiency, while intangible benefits included a less stressful atmosphere, higher morale, and stronger team dynamics."

Supervisor

"Initially, I was very skeptical and had many prejudices about the content and conduct of the course, but it turned out to be a pleasant surprise. The course is very well structured, the topics are fascinating, and the trainer was excellent, making it a very enjoyable experience. It not only helped me discover how to understand and simultaneously improve my relationship with the client but also provided an anthropological insight into human nature to better understand myself and others."

Field Service Engineer

"These techniques helped me better understand the root causes of conflicts and manage my workload more effectively. By applying structured communication and problem-solving methods, I was able to improve collaboration and build a stronger working relationship with the customer."

Technical Support Engineer

Join Our Global Team

Global Partners Training is growing and looking for experienced, independent facilitators and sales professionals to join our training team and introduce GPT programs to their industry and regional contacts.
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