Company DNA
Keeping customer focus at our core, we practice what we teach
Whether it’s the people we hire or how we measure success, everything we do is focused on building and maintaining meaningful connections. We strive to understand and acknowledge how you, our clients and colleagues, perceive situations while also anticipating your needs.
Our ultimate goal is to delight our clients and achieve balanced outcomes with you and with each other. After all, we succeed when you succeed. That’s why we remain available to you, and we don’t stop until you achieve the results you want.
2 Format Options for Your Training Program
You get the ultimate in flexibility with GPT training programs. For each of our industry-leading customer relationship training programs, you can choose between two robust, complementary formats — blended or virtual.
Core knowledge and skill components are the same across both formats, and programs are delivered via: live training led by experienced facilitators (onsite and/or virtual); self-paced e-learning modules; peer coaching and optional individual coaching sessions; and individualized project work and role-play exercises tailored to real company challenges and opportunities.
Blended Format
Distinguished by an impressive track record of building next-generation customer relationship skills that hold the potential to transform your business, our time-tested blended training programs include both face-to-face and virtual components. Notable features of this format: Your team members are “in the room” with the instructor and fellow students. Full-day immersion. Flexibility to shift from blended mode to full virtual mode as conditions change.
LEARN MORE +
Virtual Format
Companies seeking fully virtual training options will want to explore our 100% virtual format. Virtual programs use interactive instructor-led webinars and self-service e-learning modules to lead participants on an exciting learning journey down parallel knowledge and skill tracks. Notable features: Smaller class sizes. Minimal time out of the field. Improved virtual communication skills. Convenience. Potential cost savings.
LEARN MORE +
Client Success
-
Case Study
How a global industry leader is building long-term relationships with hospital executivesView Case Study + -
Service Sales Manager, Imaging
"The confidence we managed to build allowed us to pursue the tender of the service renewal contract and avoid third party maintenance." -
Account Leader
"Along with other things, the program has created a better relationship with our customers through the perception that we think differently."
