Validated Behavior Change
Turn New Skills into Lasting Habits
Discover our proven approach to validating behavior change in your workforce.
$
1.0
B+Service generated revenue opportunities
110
K+Hours of customer escalations avoided
125
K+Hours of employee bandwidth improvements
$
400
M+Cost savings
The Problem with Traditional Training
Most behavior change programs work well one-on-one, where an instructor can directly observe progress. But in a large enterprise — with employees in different roles, locations and time zones — this approach can break down.
Without a way to measure behavior changes after training, organizations face what we call the scale observation problem: the larger the training, the harder it is to confirm real behavioral shifts are happening in the field.
This lack of visibility creates two major issues:
-
No measurable ROI:
Without a way to validate behavior change, companies struggle to justify the investment in training.
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No lasting impact:
Even if training drives improvements, the absence of a validated feedback loop makes it impossible to build on those gains, and they will likely fade over time.
Thankfully, we have discovered a structured, scalable way for enterprises to measure change and ensure continuous improvement, through the use of what we call a Validated Change Framework.
What is a Validated Change Framework?
Behavioral change doesn’t happen overnight — it follows a structured process. A Validated Change Framework ensures that training leads to measurable, lasting improvements by guiding participants through five key steps, and then capturing and building on key information from the training process:
Validated Change Framework
Positive Workplace Behaviors Start Here
Workplace stress and disengagement can erode productivity, morale and retention. Our eBook, “Transforming Negative Workplace Behaviors: 5 Effective Strategies for Leaders,” explores actionable ways to foster a thriving, resilient workplace culture through proven interpersonal strategies.
What Participants Are Saying
"Total Customer Focus™ has been uniquely designed to help companies to really embed new behaviors and skill sets within a company’s customer interfacing teams. TCF will set up the culture you need to develop long lasting Trusted Business Partner relationships."
"ST people come into the program with a strong knowledge of and commitment to the customer. However, the program experience forces people to think outside their own area and across the customer and ST’s global organization. For me this is the biggest benefit from the program: the alignment and commitment of people."
"The biggest improvement in my day-to-day, as a result of this training, has been a reduction of stress. Time management and goal setting/prioritization has allowed me to recognize which parts of my job are taking up unnecessary mental bandwidth. The goals/tasks that stressed me out before were making it more difficult for me to work with employees when they are having issues. I have found myself being more patient and composed because I have let go of a lot of time-eating and stress-inducing tasks."
"The training concepts are practical for introducing a shift of mentality in approaching day to day issues. It is helpful to find common ground to solve potential internal conflicts, as it allows a better understanding of each other’s struggles. This leads to more effective teamwork to address future challenges."
A Proven Process to Generate the Business Results You Need
We set the industry standard for effective, behavior-changing training. You get maximum value for your training investment with our proven client success process and turnkey global deployment.
40
+Courses
11
Facilitation Languages
41
Countries Served
110
+Client Partners
Take the First Step Toward Transforming Workplace Behavior
Lasting change starts with the right training program. Schedule a free consultation, where we’ll work with you to identify:
- What behaviors need to shift to drive better business outcomes
- Who in your organization needs to adopt these changes
- Why these changes will create long-term commercial success
