Global Partners Training

Fueling Business Growth by Transforming Your Approach to Customer Service Manufacturers are great at building things....

You already know how important great customer service is to your business. However, it’s just as...

Carlos Gomez, Regional Services Director for North America at Digital Solutions, a division of Baker Hughes,...

Question: What does the term “customer experience” mean to you? Though it is a challenging concept...

Over the last few years, we have seen companies expand their thinking about revenue growth to...

Wouldn’t it be great if there was a way to strengthen your company’s relationships with your...

The New Normal is forcing everyone to adopt new behaviors for interacting with people. Behaviors that...

It's interesting to note that as much as we disliked certain types of face-to-face meetings, the...

The adoption of new digital technologies like Augmented Reality and Virtual Reality is having a huge...

In recent articles we have been examining the changing roles of technical service people. We noted...

Today’s billion-dollar question: What is “customer success” and why is everybody talking about it? We know...

Do you remember Jean Luc Picard, Captain of the Starship Enterprise? Picard was famous for the...