Customer Service and Support
Fueling Business Growth by Transforming Your Approach to Customer Service Manufacturers are great at building things....
Customer Service and Support
You already know how important great customer service is to your business. However, it’s just as...
Conference
Total Customer Focus
Carlos Gomez, Regional Services Director for North America at Digital Solutions, a division of Baker Hughes,...
Total Customer Focus
Question: What does the term “customer experience” mean to you? Though it is a challenging concept...
Total Customer Focus
Over the last few years, we have seen companies expand their thinking about revenue growth to...
Customer Service and Support
Wouldn’t it be great if there was a way to strengthen your company’s relationships with your...
Customer Service and Support
The New Normal is forcing everyone to adopt new behaviors for interacting with people. Behaviors that...
Customer Service and Support
It's interesting to note that as much as we disliked certain types of face-to-face meetings, the...
Customer Service and Support
The adoption of new digital technologies like Augmented Reality and Virtual Reality is having a huge...
Customer Service and Support
In recent articles we have been examining the changing roles of technical service people. We noted...
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