Total Customer Focus
People followed Churchill for his charisma. He knew where he was heading even when he didn’t...
Customer Service and Support
A customer’s expectations can sometimes feel like a moving target, especially for those in sales and...
Customer Service and Support
Technology is transforming the world of field service. By linking the fast-growing universe of connected devices,...
Customer Service and Support
Fred Rogers was the creator and host of Mr. Rogers Neighborhood, an endearing children’s television program...
High Technology
“If it ain’t broke, don’t fix it.” While that has historically been the creed of many...
Customer Service and Support
Service personnel represent entire teams that remain mostly invisible to the customer. Stewardesses, bank tellers and...
Customer Service and Support
El personal de servicio representa a equipos enteros que permanecen en su mayoría invisibles para el...
Customer Service and Support
Most customer service gurus who participate in our Total Customer Focus™ workshops come from a distinct...
TCF Training
The activities and worksheets below are provided in downloadable PDF format and will be familiar from...
TCF Training
Delighters Customer has never thought about it "Wow, I'm impressed!" "You are really thinking like a...
TCF Training
The Customer's Cathedral – Their Big Picture COSTS GROWTH PRODUCTIVITY COMPETITIVENESS Who is your customer? What...
TCF Training
Revenue Opportunities TCF Shift to Apply TCF Skills and Tools to Use Revenue Impact Observing customers...
Webinar Series: Use Service to Unlock New Revenue
Take a deep dive into the art and science of building more lucrative business partnerships with your key customers
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