The adoption of new digital technologies like Augmented Reality and Virtual Reality is having a huge impact on every aspect of technical service. Yet companies that put focus on the technical aspects only are finding that their people and their customers may be resisting the adoption of tools that are clearly benefiting them personally as well as their companies. We recently published a case story on Field Technologies Online about why that is and what you can do to manage the changes required to get your people to embrace these new tools.
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