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B2B Sales Trends that Put the Customer First | 2023
Some of the most impactful B2B sales trends today are... Welcome to 2023. Most of the conventional wisdom about how.
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Customer Service and Support
6 Keys to Creating a Successful Service Delivery Model
If you were to ask any business leader what their primary goals are, “improving customer satisfaction”...
Customer Service and Support
8 Field Service Industry Trends
8 Important Field Service Trends for Proactive Companies Technology was already changing the game in the...
Customer Service and Support
Top 9 Trends in Manufacturing Customer Service in 2023
Fueling Business Growth by Transforming Your Approach to Customer Service Manufacturers are great at building things....
Executive Program
Total Customer Focus Madrid
June 5 - 6, 2024<br/>Madrid, Spain
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Customer Service and Support
Customer Service Training: Providing Value Beyond the Field
You already know how important great customer service is to your business. However, it’s just as...
Customer Service and Support
Face-to-Face Customer Service Strategies
How often is your service team face-to-face with a customer? Are you maximizing the value of...
B2B Sales and Marketing
How to Transform into a Consultative Sales Team [+ Examples]
Over the years, sales professionals have developed a wide variety of techniques, styles, approaches and strategies...
Customer Service and Support
Field Service Training: How to Improve the Effectiveness of Your Field Service Organization
Customer Service Training for Field Service Technicians & Engineers Do your field service personnel find themselves...
Total Customer Focus
Baker Hughes’ Digital Transformation Journey
Carlos Gomez, Regional Services Director for North America at Digital Solutions, a division of Baker Hughes,...
Total Customer Focus
Your Guide to Creating a High-Value B2B Customer Experience Strategy
Question: What does the term “customer experience” mean to you? Though it is a challenging concept...
Total Customer Focus
Leveraging Service to Drive New Revenue
Over the last few years, we have seen companies expand their thinking about revenue growth to...
Customer Service and Support
B2B Customer Service Skills, Best Practices and Training Tips
Customer service is more important than ever. This means embedding next-generation customer service best practices into...
Customer Service and Support
How a Customer-Centric Strategy Helps Your Field Service Team Drive Revenue
Wouldn’t it be great if there was a way to strengthen your company’s relationships with your...
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