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B2B Sales Trends that Put the Customer First | 2023
Some of the most impactful B2B sales trends today are... Welcome to 2023. Most of the conventional wisdom about how.
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Customer Service and Support
6 Keys to Creating a Successful Service Delivery Model
If you were to ask any business leader what their primary goals are, “improving customer satisfaction”...
Total Customer Focus
4 Ways to Unlock Customer Focus Culture
In today's landscape of increasingly service-based business models, outperforming your competitors and retaining clients requires you...
Customer Service and Support
8 Field Service Industry Trends
8 Important Field Service Trends for Proactive Companies Technology was already changing the game in the...
Executive Program
Total Customer Focus Madrid
June 5 - 6, 2024<br/>Madrid, Spain
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Customer Service and Support
Top 9 Trends in Manufacturing Customer Service in 2023
Fueling Business Growth by Transforming Your Approach to Customer Service Manufacturers are great at building things....
Customer Service and Support
Field Service Training: How to Improve the Effectiveness of Your Field Service Organization
Customer Service Training for Field Service Technicians & Engineers Do your field service personnel find themselves...
Total Customer Focus
Baker Hughes’ Digital Transformation Journey
Carlos Gomez, Regional Services Director for North America at Digital Solutions, a division of Baker Hughes,...
Total Customer Focus
Your Guide to Creating a High-Value B2B Customer Experience Strategy
Question: What does the term “customer experience” mean to you? Though it is a challenging concept...
Total Customer Focus
Leveraging Service to Drive New Revenue
Over the last few years, we have seen companies expand their thinking about revenue growth to...
Customer Service and Support
How a Customer-Centric Strategy Helps Your Field Service Team Drive Revenue
Wouldn’t it be great if there was a way to strengthen your company’s relationships with your...
Customer Service and Support
Why Human Skills Are More Essential Than Ever In A Virtual World
The New Normal is forcing everyone to adopt new behaviors for interacting with people. Behaviors that...
Customer Service and Support
Three culture hacks to improve wasteful online meetings
It's interesting to note that as much as we disliked certain types of face-to-face meetings, the...
Customer Service and Support
Digital Transformation Is Changing Everything, And Technology Is The Easy Part
The adoption of new digital technologies like Augmented Reality and Virtual Reality is having a huge...
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