Paul Hesselschwerdt

8 Important Field Service Trends for Proactive Companies Technology was already changing the game in the...

  Watch this short video to find out. One of the most difficult times to be Total Customer...

ACTIVE LISTENING Attend and Acknowledge: Be aware of your own attitude. Give your complete attention and...

TAKEAWAYS TOOLS Iceberg: Brainstorm your Customer’s real problems with your team. Feeling Finding questions are meant...

A recent Economist report on the importance of continuous learning revealed a number of interesting insights....

Service people need soft skills training to close the skills gap, add a human element to their...

Over the past few weeks my Global Partners colleagues and I have met with hundreds of...

For years, companies with service organizations have realized the potential opportunity of using their service people...

Forrester Research indicates that only about 1 in 8 executives consider their discussion with a sales person valuable.[1] Engaging...

Sales people and account managers, as well as their managers, have always appreciated that a critical...

At Global Partners, one of the challenges we often hear from account executives when they first start trying...

Sales people and account managers, as well as their managers, have always appreciated that a critical...