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Customer Service and Support
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Customer Service and Support
The New Normal is forcing everyone to adopt new behaviors for interacting with people. Behaviors that...
Customer Service and Support
It's interesting to note that as much as we disliked certain types of face-to-face meetings, the...
Customer Service and Support
The adoption of new digital technologies like Augmented Reality and Virtual Reality is having a huge...
Customer Service and Support
In recent articles we have been examining the changing roles of technical service people. We noted...
Customer Service and Support
Today’s billion-dollar question: What is “customer success” and why is everybody talking about it? We know...
Customer Service and Support
Do you remember Jean Luc Picard, Captain of the Starship Enterprise? Picard was famous for the...
Customer Service and Support
I love to tell the story of the sales account manager and the field service manager...
Customer Service and Support
A key element of Global Partners Training’s Total Customer Focus™ program is a pre- and post-training...
Customer Service and Support
As companies move forward with implementing new digital service technologies, they are encountering fundamental questions about...
Customer Service and Support
Field service and technical support organizations have been going through a digital transformation long before the...
Customer Service and Support
Is your organization sufficiently customer-centric? Spoiler alert: If you are pausing to reflect on what this...
Customer Service and Support
Since the start of the COVID-19 pandemic we have been consistently hearing the same messages...