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Total Customer Focus
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Customer Service and Support
If you were to ask any business leader what their primary goals are, “improving customer satisfaction”...
Total Customer Focus
In today's landscape of increasingly service-based business models, outperforming your competitors and retaining clients requires you...
Customer Service and Support
8 Important Field Service Trends for Proactive Companies Technology was already changing the game in the...
Customer Service and Support
Fueling Business Growth by Transforming Your Approach to Customer Service Manufacturers are great at building things....
Customer Service and Support
Customer Service Training for Field Service Technicians & Engineers Do your field service personnel find themselves...
Total Customer Focus
Carlos Gomez, Regional Services Director for North America at Digital Solutions, a division of Baker Hughes,...
Total Customer Focus
Question: What does the term “customer experience” mean to you? Though it is a challenging concept...
Total Customer Focus
Over the last few years, we have seen companies expand their thinking about revenue growth to...
Customer Service and Support
Wouldn’t it be great if there was a way to strengthen your company’s relationships with your...
Customer Service and Support
The New Normal is forcing everyone to adopt new behaviors for interacting with people. Behaviors that...
Customer Service and Support
It's interesting to note that as much as we disliked certain types of face-to-face meetings, the...
Customer Service and Support
The adoption of new digital technologies like Augmented Reality and Virtual Reality is having a huge...