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Total Customer Focus
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Customer Service and Support
In recent articles we have been examining the changing roles of technical service people. We noted...
Customer Service and Support
Do you remember Jean Luc Picard, Captain of the Starship Enterprise? Picard was famous for the...
Customer Service and Support
I love to tell the story of the sales account manager and the field service manager...
Customer Service and Support
A key element of Global Partners Training’s Total Customer Focus™ program is a pre- and post-training...
Customer Service and Support
As companies move forward with implementing new digital service technologies, they are encountering fundamental questions about...
Customer Service and Support
Field service and technical support organizations have been going through a digital transformation long before the...
Customer Service and Support
Is your organization sufficiently customer-centric? Spoiler alert: If you are pausing to reflect on what this...
Customer Service and Support
Since the start of the COVID-19 pandemic we have been consistently hearing the same messages...
Customer Service and Support
By now it’s clear to business leaders that service delivery has been transformed by the...
Customer Service and Support
Virtual instructor-led training has been growing long before the onset of the COVID-19 pandemic. According...
Customer Service and Support
The idea of “service delivery” as we know it is in transition, with many forward-thinking organizations...
Customer Service and Support
The list of field service KPIs seems to get longer every year. Many of them are...