When you and your customer are engaged in a high-pressure situation, emotions are not only high for the customer: your emotions can also get in the way of getting to an effective and balanced solution as quickly as possible. In these situations, the way you communicate is critical to finding a solution and restoring confidence in the customer’s mind that you have the situation under control.
The TAUC technique is a tool that is taught in the Total Customer Focus™ program and is used when communicating with your customers during an intense pressure situation.
The TAUC reminder card will enable you to:
Complete the form on this page to download the TAUC reminder card.