Global Partners Training

Today’s billion-dollar question: What is “customer success” and why is everybody talking about it? We know...

Do you remember Jean Luc Picard, Captain of the Starship Enterprise? Picard was famous for the...

I love to tell the story of the sales account manager and the field service manager...

A key element of Global Partners Training’s Total Customer Focus™ program is a pre- and post-training...

As companies move forward with implementing new digital service technologies, they are encountering fundamental questions about...

Field service and technical support organizations have been going through a digital transformation long before the...

  Since the start of the COVID-19 pandemic we have been consistently hearing the same messages...

  By now it’s clear to business leaders that service delivery has been transformed by the...

  Virtual instructor-led training has been growing long before the onset of the COVID-19 pandemic. According...

The idea of “service delivery” as we know it is in transition, with many forward-thinking organizations...

The list of field service KPIs seems to get longer every year. Many of them are...

  What does the term “customer experience” mean to you? Though it is a challenging concept...