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Customer Service and Support
Technology is transforming the world of field service. By linking the fast-growing universe of connected devices,...
Customer Service and Support
Fred Rogers was the creator and host of Mr. Rogers Neighborhood, an endearing children’s television program...
High Technology
“If it ain’t broke, don’t fix it.” While that has historically been the creed of many...
Customer Service and Support
Service personnel represent entire teams that remain mostly invisible to the customer. Stewardesses, bank tellers and...
Customer Service and Support
El personal de servicio representa a equipos enteros que permanecen en su mayoría invisibles para el...
Customer Service and Support
Service providers are trained to respond to customer needs. Experienced specialists of services ranging from waste...
Customer Service and Support
Los proveedores de servicios están entrenados para responder a las necesidades de los clientes. Especialistas experimentados...
Customer Service and Support
La mayoría de los gurús del servicio al cliente que participan en nuestros talleres de Total...
Customer Service and Support
Most customer service gurus who participate in our Total Customer Focus™ workshops come from a distinct...
High Technology
A recent Economist report on the importance of continuous learning revealed a number of interesting insights....
Total Customer Focus
This 30-minute, interview-style webinar was recorded on April 3, 2019, and is available for viewing at...
Customer Service and Support
Service people need soft skills training to close the skills gap, add a human element to their...