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Customer Service and Support
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Customer Service and Support
By now it’s clear to business leaders that service delivery has been transformed by the...
Customer Service and Support
Virtual instructor-led training has been growing long before the onset of the COVID-19 pandemic. According...
Customer Service and Support
The idea of “service delivery” as we know it is in transition, with many forward-thinking organizations...
Customer Service and Support
The list of field service KPIs seems to get longer every year. Many of them are...
Customer Service and Support
What does the term “customer experience” mean to you? Though it is a challenging concept...
Total Customer Focus
People followed Churchill for his charisma. He knew where he was heading even when he didn’t...
Customer Service and Support
Watch this short video to find out. One of the most difficult times to be Total Customer...
Customer Service and Support
A customer’s expectations can sometimes feel like a moving target, especially for those in sales and...
Customer Service and Support
Technology is transforming the world of field service. By linking the fast-growing universe of connected devices,...
Customer Service and Support
Fred Rogers was the creator and host of Mr. Rogers Neighborhood, an endearing children’s television program...
High Technology
“If it ain’t broke, don’t fix it.” While that has historically been the creed of many...
Customer Service and Support
Service personnel represent entire teams that remain mostly invisible to the customer. Stewardesses, bank tellers and...